The following are our Terms and Conditions of Trade.

Account Types

Online / Retail:

To purchase via our on line store you need to register your details with us, this allows us to ensure we have appropriate means of contacting you with regards your transactions.

Privacy Policy

When you communicate or conduct a transaction via this web site, you supply us with personal information.  Your privacy is important to us and therefore your information and contact details are only used for the purpose for which you supplied them.  We will not share, sell or pass this information onto other third parties, except where legislation requires.

Payment Terms

Direct bank transfer to bank account details given below.

Trade customers payment is required by 20th of the month following invoice.

Ownership of the goods does not pass until payment is received in full.

Bank Account Details

For direct credit payments for goods purchased from Aluminium Window Services, please make payment to the following ANZ account.
Once payment has been received your order will be dispatched.

Bank:                  ANZ - Northwest, Auckland

Account Name:   R & I Industries Ltd T/a Aluminium Window Services
Account No:        01-0495-0485205-00

Goods & Services Tax GST

All prices quoted include GST
GST No: 145-349-621.

Returns Policy

Aluminium Window Services will only accept returns for the following reasons:

• Goods damaged or faulty prior to delivery.
• Goods supplied incorrectly.
• Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993.
• Goods that vary from their description on the website.

For returns please include a copy of the invoice or packing slip that accompanied your order. If you are unable to provide a copy of the invoice or packing slip, include a note containing your order number, name, address, email address, contact phone number, and reason for return. You will be notified by email when your return is received. Please allow 28 days for resolve of your return.

Errors and Omissions.

Although all the information in our catalogue has been carefully checked due to on going changes, errors or omissions may occur from time to time, we will be happy to resolve these issues when they occur.

Refunds

Whenever possible, Aluminium Window Services will replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.

Warranty

Aluminium Window Services guarantees their products against faulty workmanship or defective materials for a period of 12 months from the date of purchase. They will be replaced at no charge to the purchaser once the defect has been inspected and confirmed.

Exclusions: This Guarantee does not cover damage through accident, neglect, incorrect installation or any damage whatsoever after delivery to the purchaser for reasons not related to their state or condition at the time of purchase. Note: Commercial use: It is a condition of sale that this guarantee and the Consumer Guarantees Act* will not apply if this product is acquired for commercial use.

Consumer Guarantees Act *

Consumer Guarantees Act: This guarantee is in addition to any rights and remedies available to a "consumer" as defined under the Consumer Guarantees Act (as detailed below).

• Be of acceptable quality.**
• Be fit for their particular purpose.
• Match the description given in advertisements or sales brochures, or by the sales assistant.
• Match the sample or demonstration model.
• Be owned by the consumer, once purchased.
• Be a reasonable price, if no price or pricing formula has been previously agreed

Acceptable Quality**

• Do what they are made to do.
• Are acceptable in appearance and finish.
• Are free from minor defects.
• Are safe and durable.